Shipping policy

Shipping Policy

We currently ship to the United States, Australia and New Zealand.

Processing time

Orders are prepared and dispatched within 1–3 business days of your order.

Delivery time

After dispatch, delivery typically takes a further 6–10 working days to reach you.

So in most cases you'll receive your Astir device within roughly 1–2 weeks of ordering. We'd rather give you an honest window than promise a date we can't keep, occasionally delivery may fall slightly outside this range due to customs or carrier delays.

Tracking

You'll receive a confirmation email when your order is dispatched. Where tracking is available, your tracking details will be included.

Shipping costs

Any shipping charges are shown at checkout before you pay.

Customs, duties & taxes

For international deliveries, any import duties or taxes set by your country are determined by local customs and are the customer's responsibility. Any such charges are not included in the price or shipping cost shown at checkout.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email us immediately at support@tryastir.com and we'll help if the order hasn't shipped.

Lost, delayed or damaged shipments

If your order is significantly delayed, arrives damaged, or doesn't arrive, contact support@tryastir.com with your order number and we'll work with you to resolve it (see also our Return & Refund Policy).