Refund policy

Return & Refund Policy

We want you to be able to try Astir with no risk. This policy explains our two guarantees and how to use them.

60-day money-back guarantee

If you're not happy with your Astir device for any reason, contact us within 60 days of delivery at support@tryastir.com and we'll refund your purchase in full. No questions asked.

• You do not need to ship the device back. You keep the item.
• Refunds are issued to your original payment method, normally within 5–10 business days of approval (the exact timing depends on your bank or card provider).
• One money-back refund per customer.

12-month dual-side function guarantee

Astir is covered against functional failure for 12 months from delivery. If either side of the device stops working in that time:

• Email support@tryastir.com with your order number and a short description (a photo or short video helps us help you faster).
• We'll ship you a free replacement unit, and you keep the original. No need to return the faulty one.

This covers manufacturing and functional defects. It does not cover accidental damage, misuse, unauthorised modification, or normal cosmetic wear.

Damaged or incorrect on arrival

If your order arrives damaged or you received the wrong item, email support@tryastir.com within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or refund.

How to start a return or claim

Email support@tryastir.com with:

1. Your order number
2. Whether it's a money-back request or a function-guarantee claim
3. For function claims, a brief description of the issue

A real person will reply, normally within 1–2 business days.

Statutory rights

These guarantees are offered in addition to, and do not affect, any rights you may have under the consumer-protection laws of your country.